Shipping policy

Shipping & Delivery

Thank you for shopping with ZURIO. We strive to process and deliver your orders as quickly and safely as possible.

Order Processing

• All orders are processed within 1-3 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• In case of unexpected delays, customers will be notified via email or phone.

Shipping Time

• Delivery timelines may vary depending on your location and courier service availability.
• Estimated delivery time is typically 3-10 business days from the date of dispatch.
• Delivery times are estimates and may be affected by weather conditions, natural disasters, transportation issues, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment is completed.
• Any promotional free shipping offers will be clearly mentioned on the website.

Order Tracking

• Once your order is shipped, a tracking number and shipping details will be shared via email, SMS, or WhatsApp (where applicable).

Delivery Responsibility

• Customers are responsible for providing accurate shipping information.
• We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Damaged Packages

• If the package appears damaged upon delivery, please record a complete unboxing video and contact us immediately.
• For return and refund eligibility, a valid unboxing video is mandatory as per our Return & Refund Policy.

Delivery Delays

• While we make every effort to deliver orders on time, ZURIO is not liable for delays caused by courier partners, weather conditions, public holidays, or other circumstances beyond our control.

Contact Us

For any shipping-related questions, please contact us:

Email: support@zurio.co.in

By placing an order with us, you agree to the terms outlined in this Shipping Policy.