Refund policy

Return & Refund Policy

At ZURIO, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

We only accept returns under the following conditions:

• The product received is damaged, defective, or broken at the time of delivery.
• A complete unboxing video must be recorded from the moment the package is opened until the product is fully inspected.
• The unboxing video must clearly show:
• The sealed package before opening.
• The package being opened.
• The damaged or defective product.
• The Missing product.

Claims without a valid unboxing video will not be accepted.

Return Request Period

• Return requests must be submitted within 2 days (48 hours) of receiving the order.
• Requests made after 2 days of delivery will not be eligible for return or refund.

Non-Returnable Items

Returns will not be accepted for:

• Change of mind.
• Wrong product ordered by the customer.
• Products damaged due to misuse or mishandling after delivery.
• Products without an unboxing video.
• Return requests submitted after the 2-day return window.

Refund Process

• Once the returned item is received and inspected, we will review the claim.
• If the return is approved, a refund will be processed to the original payment method or as store credit, as applicable.
• Refunds may take 5-7 business days to reflect, depending on your payment provider.

Contact Us

To request a return, please contact us within 2 days of delivery and provide:

• Order Number
• Photos of the damaged product
• Complete unboxing video

Email: support@zurio.co.in

By placing an order with us, you agree to the terms of this Return & Refund Policy.